KKP+ I Customer-centric lead management in sales and aftersales

As a digital innovator and managing director of his own car dealership, Dieter Ries combines two areas of expertise. He lives digital innovation in his car dealership and has already digitized all customer-related processes in service and sales. In this online seminar series, Dieter Ries wants to report on this rocky path and point out   stumbling blocks and possible solutions for other car dealers who are facing similar challenges - because. Dieter Ries says: "The hybrid customer journey, in which customers jump back and forth seamlessly between online and offline channels, is already a reality today. This trend will only intensify in the future. Customer expectations of the processes in car dealership are changing - and we have to counter these trends."